Read this before you write to us about a parcel. Orders are not placed on this site and we never handle one. When you press a button on a product page you leave for a retail listing, and from that moment everything — price, payment, packing, delivery, returns — is between you and that partner under their own terms.
Delivery
Delivery times, carriers and shipping costs are set by the retail partner and depend on where you are, which seller fulfils the pack and whether you hold a membership with them. The estimate shown at the checkout is the one that counts. We do not receive a copy of it and cannot look up a tracking number.
One thing worth knowing about this product category: disposable tableware is bulky and light, so it is often shipped in a much larger box than the contents suggest, and multipacks of table covers sometimes arrive as separate parcels on separate days. A missing item on day one is frequently a second parcel on day two.
Payment
Payment is taken by the retail partner with their own methods and their own protections. This site never sees a card number, an address or a name. There is no checkout here, no basket and no account system.
Returns
Returns run under the partner’s policy, which is usually a fixed window from delivery for unopened goods. Two habits save trouble in this category:
- Open one pack, not all of them. If you have bought six packs of napkins for a color scheme, check the shade against the rest of the table before the other five are opened. Sealed packs go back; opened ones usually do not.
- Photograph a crushed box before unpacking it. Paper plates arrive bent more often than they arrive broken, and a photograph of the outer carton settles the claim in a sentence.
Damaged, wrong or missing
Go to the order in your account with the retail partner and start the claim there. It is the only route that can produce a refund or a replacement. Writing to us adds a day and changes nothing.
Faulty goods
A pack that arrived with a printing fault, a short count or a split seam is a fault in the goods, and the claim is still fastest through the partner who sold it. Tell us as well, with the article name and the code from the back of the pack: that is how a bad production run gets found.
What we can help with
Anything about the catalog itself: a pack size that looks wrong, a format described incorrectly, a link that goes to the wrong article, a piece that has clearly been discontinued and should have left the list. Those are ours, and we want to hear about them — the contact page is the place.